Refund Policy

If a generation fails because of an error on our side or at our model provider, the credit is returned to your balance automatically. You never pay for a track you did not receive.

If you have not used any credits in the current billing period, you may request a full refund of that period within 7 days of the charge. Once credits have been spent, the period is non-refundable because the generation cost has already been incurred.

Duplicate charges and charges after a confirmed cancellation are refunded in full, no questions asked.

Cancelling stops future renewals. Your plan stays active until the end of the period you already paid for; that remaining time is not pro-rated.

AI generation is creative and results vary. Output you do not like is not by itself grounds for a refund, but tell us what went wrong — we read every message.

Email billing@apolo.studio from your account address with the charge date. Approved refunds are returned to the original payment method within 5 to 10 business days.